Agent138 takes every aspect of your personal data protection seriously. This document transparently explains how we collect, use, store and protect your information as a member of our platform.
Six core principles that guide how Agent138 manages the personal data of Malaysian players
All data transmitted between your browser and the agent138 platform is protected using 256-bit SSL encryption — the same security standard used by leading financial institutions in Malaysia to safeguard sensitive information.
Agent138 never sells, rents or trades member personal data to any third party for marketing purposes. Your data belongs to you — we only use it for the purposes you agreed to at registration.
All data management operations at agent138 comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have the legal right to access, correct, and request deletion of your personal data.
Member personal data is stored on servers equipped with strict access controls, continuous monitoring and regular data backups. Only authorised staff have access to member personal information.
Agent138 provides privacy control tools that allow you to manage your marketing communication preferences, review the data we hold about you, and submit data-related requests whenever you need.
Communications from agent138 are only sent when relevant — transaction notifications, promotions you've opted in to receive, and important security alerts. You can manage or unsubscribe from all communications at any time.
Important Note: This Privacy Policy describes Agent138's data collection and usage practices. By using our platform, you agree to the terms set out in this document. Please read it carefully to understand your rights and responsibilities regarding your personal data.
Agent138 ("we", "Platform") is committed to protecting the privacy of every member who uses our services at agent138.pro. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly explains how we collect, process, store and protect your personal data.
We believe that transparency in data management is the foundation of trust. You have the right to know what we collect, why we need it and how it is used. This document answers those questions directly — written in plain language, not confusing legal jargon.
If you have any questions after reading this Privacy Policy, the agent138 support team is available via 24/7 live chat.
Agent138 only collects data that is strictly necessary to provide and improve our services. Data collection occurs through two primary methods:
Data you provide directly:
Data collected automatically during platform use:
Agent138 does not collect sensitive data such as your medical information, religion or political views. We only collect what is necessary for platform operations and legal compliance.
Collected personal data is used exclusively for legitimate and transparent purposes. The following is a complete list of how Agent138 uses your data:
| Purpose of Use | Legal Basis |
|---|---|
| Creating and managing member accounts | Contract performance |
| Processing deposits and withdrawals | Contract performance |
| Identity verification (KYC) and anti-money laundering compliance | Legal obligation |
| Providing customer support | Legitimate interests |
| Sending transaction and security notifications | Contract performance |
| Sending promotional information (with your consent) | Consent |
| Usage analytics for platform improvement | Legitimate interests |
| Fraud detection and prevention | Legal obligation & legitimate interests |
Agent138 does not sell your personal data to any third party. However, there are limited situations where data sharing is necessary for platform operations:
Every third-party partner that receives agent138 member data is bound by a data protection agreement and is not permitted to use that data for any purpose beyond what has been specified.
Protecting your data is more than a legal obligation for agent138 — it is a responsibility we take seriously. The technical and organisational security measures we implement include:
Agent138's security infrastructure is reviewed regularly by independent auditors to ensure protection standards are continuously updated against the latest security threats.
While we implement all reasonable security measures, no digital system is entirely immune. In the event of a security incident involving your personal data, agent138 will notify you within 72 hours via your registered email, in line with applicable notification requirements.
Agent138 retains member personal data only for as long as necessary for the purposes stated in this Privacy Policy. General data retention guidelines are as follows:
The agent138 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. The types of cookies used include:
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect platform functionality.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights, which you may exercise at any time:
Requesting a copy of the personal data we hold about you.
Requesting correction of inaccurate or incomplete data.
Requesting deletion of your data, subject to legal obligations.
Objecting to the processing of your data for direct marketing purposes.
Receiving your data in a machine-readable format.
Requesting restriction of data processing in certain circumstances.
To exercise any of the above rights, contact the agent138 privacy team via live chat or our support email. We will process your request within 30 business days in accordance with PDPA requirements.
In certain situations, your personal data may be processed or stored outside Malaysia — for example, by cloud service providers or international technology partners. Any such data transfer is carried out with:
Personal data transferred outside Malaysia is always subject to contractual protections equivalent to the PDPA. We do not transfer data to countries without adequate data protection without applying appropriate additional safeguards.
The agent138 platform is strictly for users aged 18 and above. We do not knowingly collect personal data from minors. Should we find that a minor's personal data has been collected without appropriate consent, we will take immediate steps to delete that data and close the associated account.
If you become aware that someone under the age of 18 has registered on our platform, please contact us immediately through customer support live chat.
Agent138 reserves the right to amend this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements or service improvements. Members will be notified of any material changes through:
Continued use of the platform after the effective date of any amendment is considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact the agent138 privacy team through the following channels:
Fastest option — available 24/7 via the chat icon in the platform corner.
[email protected] — for formal requests related to PDPA and data subject rights.
We are committed to responding to all privacy-related enquiries within 3 business days. For formal data subject rights requests, the processing period is up to 30 business days as provided under the PDPA.
Now you know how agent138 protects your data. Register an account today and enjoy a safe, transparent and exciting wagering experience alongside over 500,000 Malaysian members.