Terms and Conditions Agent138 — The Complete Guide for Malaysia Members

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and agent138 ("Platform", "we", "us"). This document governs the use of agent138.pro and all services, products, and content available on it.

By accessing, registering, or using any part of the Agent138 platform, you automatically agree to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Guidelines, which form part of this overall agreement.

Agent138 reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest version in effect.

2 Member Eligibility

To be eligible to register and use the agent138 platform, you must meet all of the following requirements at all times:

• Be at least 18 years old at the time of registration
• Is a legally competent individual to enter into a binding agreement
• Not under the influence of mental impairment or coercion at the time of registration
• Being solely responsible for any applicable taxes on winnings earned through the platform
• Not currently listed on any self-exclusion register of a recognized betting platform

3 Account Registration

Each individual is only permitted to hold one (1) active account on the agent138 platform. This includes accounts registered using the same personal information, the same device, or the same payment method. Owning more than one account ("multi-accounting") is strictly prohibited.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your identification document
• Exact date of birth
• An active email address that belongs to you
• Mobile phone number registered in your name
• Bank account details for withdrawal purposes

Agent138 reserves the right to verify the validity of all information provided. False, inaccurate, or misleading information may result in account suspension and cancellation of all pending wins.

4 Deposits and Fund Withdrawals

All financial transactions on the agent138 platform use Malaysian Ringgit (MYR) as the official currency. Deposits can be made via approved payment channels including FPX, DuitNow, Touch 'n Go eWallet, and GrabPay.

Regarding deposits:

• The minimum deposit is subject to the current rates set for each payment method.
• All deposits are processed instantly upon receipt of payment confirmation
• Agent138 does not accept deposits from third parties — the bank account used for deposits must be in the name of the Agent138 account holder.
• Any suspicious deposits may be held pending further investigation

Regarding withdrawals:

• Withdrawals will be processed to the verified bank account in the member's name only
• First-time withdrawals require completion of the KYC process beforehand
• Standard processing time is within 5 minutes for fully verified accounts
• Agent138 reserves the right to request additional supporting documents for withdrawals that exceed certain limits.
• Any withdrawal attempts linked to fraudulent activity will be blocked and reported to the relevant authorities

5 Bonuses and Promotions

Agent138 offers a variety of bonuses and promotions to members from time to time. Each bonus is subject to specific terms and conditions stated on its respective promotions page. General terms applicable to all promotions are as follows:

• Each promotion may only be claimed once unless otherwise explicitly stated
• Bonuses cannot be withdrawn until the rollover requirement is met within the specified validity period.
• If a bonus validity period expires before the rollover is fulfilled, the bonus balance will be automatically forfeited.
• Agent138 reserves the right to cancel bonuses if there is evidence of abuse or exploitation of promotions.
• Any attempt to exploit vulnerabilities in the bonus system may result in account termination
• Received bonuses cannot be transferred to another member.

Agent138 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice given to affected members.

6 Game Rules

All games offered on the agent138 platform operate using independently certified Random Number Generators (RNG) or are conducted by professional live dealers. The outcome of all games is final and cannot be disputed once settled.

• Players are responsible for understanding the rules of each game before playing
• Any internet connection disruption during an active game session is the player's own risk
• In the event of a confirmed technical failure originating from the Agent138 system, all related bets will be refunded.
• Use of any software or method to exploit games is strictly prohibited
• Minimum and maximum wagering limits per game are subject to current settings and may change.

7 Identity Verification (KYC)

The Know Your Customer (KYC) process is a mandatory requirement to ensure your account security and comply with anti-money laundering standards. Documents required for KYC include:

• A copy of your MyKad (front and back) or a valid passport
• Proof of current residential address (bank statement or utility bill within the last 3 months)
• Additional documents that may be requested for large withdrawal amounts

All KYC documents submitted will be stored securely using 256-bit encryption and will not be shared with third parties unless required by law or instruction from the relevant authorities.

8 Account Security

You are solely responsible for keeping your login credentials confidential. Agent138 will never request your password via email, phone, or any other communication channel. Recommended security measures:

• Use a strong, unique password that is not used on any other platform.
• Enable Two-Factor Authentication (2FA) for an extra layer of protection.
• Do not log in from public devices or unsecured public Wi-Fi networks.
• Contact customer support immediately if you suspect your account has been accessed without authorization.

9 Prohibited Conduct

The following are strictly prohibited on the agent138 platform and may result in account termination and legal action:

• Registering more than one account or registering an account on behalf of another person
• Use of automated software (bots), scripts, or third-party tools to exploit games
• Money laundering or using the platform for suspicious financial activities
• Promotion abuse such as registering multiple accounts to claim the same bonus
• Colluding with other players to cheat the system or influence game outcomes
• Providing false information during registration or the KYC process
• Using another person's account without their authorization
• Any action that negatively impacts other players' experience on the platform

10 Account Suspension and Termination

Agent138 reserves the right to suspend or terminate any account with or without prior notice if there is reasonable cause to believe these Terms have been violated. This includes but is not limited to the following situations:

• Violation of any section of these Terms and Conditions
• Confirmed fraud or attempted fraud
• Legal compliance requirements or instructions from authorities
• Self-closure or self-exclusion request by the member

If an account is terminated due to a violation, agent138 reserves the right to withhold all bonus balances. Verified legitimate deposit balances will be returned upon completion of the investigation, subject to applicable legal compliance requirements.

11 Liability Limits

Agent138 shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of or inability to use this platform, including:

• Betting losses arising from legitimate game outcomes
• Service disruptions due to maintenance or circumstances beyond our control
• Losses arising from a player's own negligence in securing their account
• Any taxes or charges levied on wins by the relevant authorities

Agent138's maximum liability to any member under any circumstances shall not exceed the total balance in that member's account at the time the claim is made.

12 Terms Amendment

Agent138 reserves the right to amend, update, or replace any part of these Terms at any time. The "Last Updated" date at the top of this page will be revised whenever changes are made.

For amendments considered material, agent138 will provide at least 7 calendar days' notice before the amendment takes effect, via in-platform notifications or email to registered members. Continued use of the platform after the effective date of any such amendment constitutes acceptance of the revised terms.

If you disagree with any amendment, you have the right to terminate your account before the amendment's effective date by contacting our support team via live chat.